Return & Refund Policy
Thank you for shopping at shop.banyanbridge.in. We take great pride in creating custom-made, print-on-demand apparel. Please read our return and refund policy carefully before making a purchase.
Overview
As all our products are custom-made to order, we do not accept returns or exchanges unless the item you received is defective, damaged, or significantly different from what you ordered. Our return and refund policy lasts 7 days from the date of delivery. If more than 10 days have passed, unfortunately we cannot offer a refund or exchange.
Eligibility for Returns
To qualify for a return or exchange:
- The item must be unused, unwashed, and in its original packaging.
- The item must be in the same condition as when you received it.
- You must provide a valid order number and proof of purchase.
- Only defective or misprinted items are eligible.
Non-returnable items include:
- Custom-designed products where the error is not on our part
- Items damaged due to misuse or improper care
- Sale or clearance items
- Gift cards
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, your refund will be processed within 7–10 business days and automatically applied to your original method of payment.
Late or Missing Refunds
If you haven’t received your refund:
- Recheck your bank or payment account.
- Contact your card issuer or bank (processing time may vary).
- If you still haven’t received the refund, email us at banyanbridgechennai@gmail.com.
Exchanges
We only replace items if they are defective, damaged, or incorrectly printed. If you need to exchange an item for the same one, please email us at banyanbridgechennai@gmail.com with a photo and description of the issue.
Gifts
If the item was marked as a gift at purchase and shipped directly to you, you’ll receive a gift credit upon approval of your return. If the item was not marked as a gift, the refund will be issued to the original purchaser.
Shipping Returns
To return your item, please contact us first at banyanbridgechennai@gmail.com for return instructions. You will be responsible for the return shipping cost unless the product was defective or incorrect. Shipping costs are non-refundable.
If you’re returning a higher-value item, we recommend using a trackable shipping service or shipping insurance.